Implementation Manager - Vice President

As the Omnichannel Implementations Team Lead, you will be instrumental in transforming our organization by reshaping our support model to enhance the client onboarding experience for new Merchant products and solutions.

This role entails spearheading key strategic initiatives, focusing on process improvements to boost operational efficiency and effectiveness, and ensuring that standard operating procedures are consistently updated to reflect best practices and compliance standards.

You will work closely with senior leadership to align the group's objectives with the broader organizational strategy, fostering a culture of continuous improvement and innovation.

The ideal candidate will possess a strong background in process management and a sharp ability to identify and capitalize on optimization opportunities.

Job Responsibilities

Team leadership:


* Lead and manage a team to achieve business objectives and performance targets.


* Develop and implement strategic plans to improve efficiency and effectiveness.


* Build and maintain strong relationships with stakeholders, clients, and partners.

Role Transformation:


* Analyze current roles and responsibilities to identify areas for improvement.


* Partner with key stakeholders to implement a plan that redefines roles and responsibilities to better meet the needs of the organization and its clients.

This includes creating upskilling and learning programs to enhance team capabilities and support career development.


* Assess the current skill set of the team and identify gaps in knowledge and expertise.


* Foster a culture of continuous learning and professional growth.

Process Improvements:


* Lead initiatives to identify and implement process improvements that enhance operational efficiency and effectiveness.


* Ensure all standard operating procedures are regularly reviewed and updated to reflect best practices and compliance requirements.


* Collaborate with cross-functional teams to streamline processes and eliminate inefficiencies.

Change Management:


* Lead change management efforts to ensure smooth transitions and minimize resistance.


* Utilize best practices in change management to support the successful implementation of new processes and structures.

Communication:


* Develop a clear and effective communication strategy to ensure all stakeholders are informed and engaged throughout the change process.


* Create a detailed timeline for communication activities, ensuring timely and consistent messaging.

Performance Metrics:


* Establish key performance indicators (KPIs) to measure the success of strategic initiatives and changes.


* Regularly report on progress and outcomes to senior leadership and other stakeholders.

Required Qualifications, Capabilities, and Skills


* Minimum 10 years work experience; 5 years of experience with Client Services, Implementations and/or Operations teams.


* Bachelor's degree in B...