Case Management Team Lead (Bronx, Westchester and Rockland)

Description & Requirements

Maximus is currently hiring a Case Management Team Lead to support the New York State Office for People with Developmental Disabilities (OPWDD).

Maximus conducts conflict-free assessments for adults who have intellectual and development disabilities on behalf of the New York State Office for People with Developmental Disabilities (OPWDD).

Maximus Assessors use the Coordinated Assessment System (CAS) comprehensive assessment tool to identify the strengths, interests, and needs of these children and youth, information that assists Care Coordination Organizations (CCO) in their person-centered care planning.

As a Case Management Team Lead, You will lead and support technical operations, assist in training initiatives, and monitor calls to ensure staff consistently deliver exceptional customer service.

The ideal candidate has experience with CANS/CAS projects, including expertise in assessment tools, data analysis, and implementation within behavioral health or social services settings.

This is a Hybrid role requiring travel within The Bronx, Westchester and Rockland counties

Why Maximus?

At Maximus, we are committed to cultivating a positive and inclusive work environment, and we are pleased to offer the following:

Work/Life Balance Support - Flexibility tailored to your needs!

• Competitive Compensation - Bonuses based on performance included!

• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.

Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

• Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.

• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

• Recognition Platform - Acknowledge and appreciate outstanding employee contributions.

• Tuition Reimbursement - Invest in your ongoing education and development.

• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.

• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.

• Professional Development Opportunities: Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

- Ensure individual and service level standards are met or exceeded, and staff members are appropriately trained.

- Responsible for ensuring processes are working to support customer needs.

- Ensure the overall volume of work produced meets or exceeds quality standards.

- Ensure staff maintains updated knowledge of all programs.

- Ensure the confidentiality and security of all information.

- Monitor the performance of staff and pr...