Telephone Counsellor

Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.

Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.

From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Provide compassionate and professional solution-focused therapy to individuals seeking support over the phone.

Help clients identify challenges, set achievable goals, and develop practical strategies for positive change.

Maintaining confidentiality, empathy, and a client-centered approach throughout every interaction, ensuring compliance with all applicable clinical standards and regulations.

Client and colleague Support:

• Deliver professional, solution-focused therapy to clients, ensuring their needs are addressed within the therapeutic framework.

• Provide supervision support to colleagues within the business

Ethical Practice:

• Uphold strict confidentiality and adhere to ethical guidelines to ensure client safety and trust.

Documentation:

• Maintain accurate and detailed records of each session to support continuity of care and meet organizational standards.

Assessment:

• Conduct initial assessments to understand clients' needs and prioritize their goals effectively.

Crisis Management:

• Respond appropriately to clients in distress, escalating cases to crisis intervention services when necessary.

Professional Development:

• Engage in continuous learning and training to stay updated with advancements in counselling techniques and best practices.

Collaboration:

• Work with other professionals or services to provide holistic and well-rounded support for clients.

• Collaborate with other Maximus workstreams to provide wellbeing support to colleagues

Key Responsibilities:

• Provide therapeutic support to individuals via telephone and video conferencing, focusing on identifying challenges and collaboratively exploring practical solutions.

• Use solution-focused techniques to help clients set realistic goals and develop actionable strategies for personal growth and problem resolution.

• Maintain a high standard of confidentiality, professionalism, and empathy to foster trust and rapport with clients.

• Conduct client assessments to determine their immediate needs and tailor the therapeutic approach accordingly.

• Document sessions accurately and maintain detailed client records in compliance with data protection and organizational guidelines.

• Stay updated on best practices and attend relevant training to ensure high-quality service delivery.

• Work collaboratively with other support services or agencies by referring clients when necessary to ensure holistic care.

Qualifications & Experience

Qualifications:



* Relevant clinical safeguarding ...