Domestic Operations Agent

Lynden Logistics is seeking an enthusiastic, self-motivated Domestic Operations Agent who takes pride in finding solutions for our customers.

If you thrive in a dynamic environment where each day is unique, Lynden is the place for you.

Join our Domestic Operations group where you'll handle all day-to-day activities for major clients, providing exceptional customer service and providing technical solutions.

Why Work for Lynden Logistics Inc.:


* Compensation: Competitive pay with a discretionary bonus program.


* Healthcare: Medical, dental, and vision plans.


* Paid Time Off: 17 days PTO, increasing with years of service.


* Holidays: 8 paid holidays.


* Retirement Plan: 401K with up to 50% of the first 6% contributed matched.


* Extras: Life Insurance, Accidental Death & Dismemberment Insurance, Long Term Disability Coverage, and Employee Assistance Program at no cost to you!


* Additional Benefits: Free parking, subsidized transit program, and tuition reimbursement program.

Essential Duties and Responsibilities:


* Analyze and solve complex situations, meeting legal, company, and customer expectations.


* Provide outstanding service through daily communication with internal and external customers.


* Ensure smooth and timely process and documentation flow.


* Accurately enter data into our operational system.


* Track, trace, and report files.


* Ensure accurate and timely client and vendor billing.


* Ensure timely delivery of freight and clearance where applicable.


* Maintain good relationships with suppliers.


* Ensure compliance with all regulations.


* Respond to emails and requests promptly.


* Meet SOP and SOW standards in accordance with company policy.


* Maintain predictable and consistent attendance.


* Handle weekend on-call responsibilities based on a rotating schedule.

Qualifications:


* High school education or equivalent and three years of progressive work experience in operations, or a four-year degree plus two years of customer service or freight operations experience.

Business or industry degree preferred.


* Ability to read and interpret documents such as tariffs, safety rules, operating and maintenance instructions, and procedure manuals.


* Strong math skills for computing pricing, costs, fees, and weights and measures.


* Experience working with vendors, customers, and other company departments to meet deadlines.


* Proficient in Microsoft Office; Microsoft Access database management is a plus.


* Good organizational skills.


* Preferred qualifications include air freight industry experience, Hawaii trade lane experience, ability to read and distinguish tariff codes, and experience with specialized cargo (hazardous, OOG, overweight).


* Ability to oversee and assist in the preparation of accurate customs export documents.

Physical Requirements:


* Primarily works with computer and phone but may occas...