Manager, Customer Care

Accelerate your career at RXO.

RXO is a leading provider of transportation solutions.

With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge.

We create more efficient ways for shippers and carriers to transport goods across North America.

As a Manager, Customer Care at RXO, you will be responsible for leading, inspiring, coaching and developing a high performing customer care team.

On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.

What your day-to-day will look like:


* Manage the end-to-end error resolution process for work stream and ensure that there is adequate staffing to meet the current and projected workload.


* Communicate effectively and concisely with merchants, colleagues, and customers to resolve escalation and dispute cases.


* Setting of reasonable and achievable team goals and KPIs, establishing consistent operational process additions or changes.



* Provide management reporting highlighting team performance and identification of process gaps.

What you’ll need to excel:

At a minimum, you’ll need:


* Bachelor's degree or equivalent related work or military experience


* 5 years relevant work experience



* Experience with Microsoft Office (Outlook, Word, and PowerPoint), and other business-related applications.

It’d be great if you also have:


* 6+ years’ experience in the transportation and logistics industry


* Excellent written and verbal communication skills


* Ability to exercise appropriate judgment, especially with upward communication regarding department or employee concerns

In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers.

We’re a company where you can continually advance your career, no matter your background - the opportunities are endless and yours for the taking.

If you’re driven and looking for a place to grow, come join us.

Does this sound like you? Check out what else RXO has to offer.

Massive Benefits


* Competitive pay


* Health, dental and vision insurance


* 401(k) with company match


* Life insurance, disability


* Employee Assistance Program (EAP)


* Paid time off


* Tuition reimbursement program

Our Culture

We do great things when we are inclusive and work together.

To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships.

We welcome everyone regardless of background, identity or ability.

The Next Step

Ready to join our team? We’d love to hear from you.

Fill out an application now and join our talent community to learn about future opportunities.

We are proud to be an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without re...