Order Management Administrator

Great People make Schneider Electric a great company.

Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative? Start making an IMPACT!

The Role: Order Management Administrator

What will you do?


* Book incoming orders from case queue, Internal Order and mySchneider (E2E Resolution, Productivity, )


* Review accuracy and completeness in booking requirements of incoming Purchase Order as endorsed by customer and sales team (E2E Resolution, Productivity)


* Follow-up with customer and sales team any missing detail or discrepancy in the Purchase Order to be booked (Responsiveness - 50% of E2E Resolution)


* Works closely with Fulfillment and Project Coordinators to manage order and process them in a timely manner (Responsiveness - 50% of E2E Resolution)


* Help in managing assignment of order booking cases to OM (Resolution Time - 50% of E2E)


* Raise 2929 ticket for system error and monitor progress (Resolution Time - 50% of E2E)


* Monitor open cases and make sure that all cases are being actioned (Responsiveness - 50% and Resolution Time - 50% of E2E Resolution)


* Chat support, manage order booking related chat inquiry


* Create Credit/Debit Note for OM related cases (Productivity)


* Manager warranty and non-warranty Returns Order CCC Action end to end ownership (Resolution Time - 50% of E2E)


* mySchneider/OCM promotion (Digital Adoption)


* Handle escalations resulting from order management errors (Critical Escalation)

Qualifications

Who would be successful?


* Candidate must possess at least a Bachelor's/College Degree in any field


* Applicants must be willing to work in Cavite.


* At least 1 year of experience in Order Management is an advantage


* Ability to work in a fast-pace environment, under pressure and minimum supervision


* Able to multi-task effectively, organized, with good prioritization system


* Good attention to details, high commitment to quality output


* Fresh graduates/Entry level applicants are encouraged to apply.


* Full-Time positions available.

Who will you report to? Operations Manager and Country Stakeholder

Why us?


* Schneider Electric is leading the digital transformation of energy management and automation.

Our technologies enable the world to use energy in a safe, efficient and sustainable manner.

We strive to promote a global economy that is both ecologically viable and highly productive.


* €36bn global revenue


* 150 000+ employees in 100+ countries


* 45% of revenue from IoT


* 5% of revenue devoted for R&D

Video Link: https://youtu.be/J0cFSdFpI24

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us.

This position will be posted until filled.

It is the policy of Schneider Electric to provide equal e...