Director of Change Management & Communications (Duration-Based Role)

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:
Strategy & Corporate Development

Job Sub Function:
Change Management

Job Category:
People Leader

All Job Posting Locations:
New Brunswick, New Jersey, United States of America

Job Description:

Johnson & Johnson is recruiting for a Director of Change Management & Communications to be located in New Brunswick, NJ.

This is a duration-based role ending mid-year 2027.

The Director of Change Management & Communications plays a crucial role in guiding a large multi-year transformation initiative focused on the implementation of an AI-powered Customer Experience Management (CXM) ecosystem.

This innovative technology integrates CXM across sales, marketing, service, and operations, turning data into an intelligent, connected customer ecosystem.

The Director will be responsible for developing and executing a comprehensive change management strategy that facilitates the successful adoption of the new ecosystem including new ways of working across the MedTech organization, ultimately enhancing the overall customer experience and driving business growth.

The Director will have the following key responsibilities:


* Change Management Strategy Development: 

Create a change management framework that aligns with program objectives, addressing the anticipated impacts on stakeholders and devising strategic initiatives to ensure smooth transitions.


* Effective Communication Framework: 

Craft and implement a communication plan to engage employees at all levels, delivering the right message, to the right audience, at the right time, through the most appropriate channels, to ensure clarity, consistency, and accessibility throughout the transformation process.


* Stakeholder Engagement and Relationship Building: 

Identify and engage key stakeholders to gain buy-in and support for the CXM ecosystem implementation.


* Establish readiness & measurement strategy:

Regular updates and feedback mechanisms will be established to understand and address stakeholder concerns.


* Impact Identification and Needs Assessment: 

Identify the significant changes resulting from the CXM ecosystem implementation and translate insights into a comprehensive training needs assessment to prepare employees effectively.


* Monitoring and Evaluation of Change Initiatives: 

Establish metrics to evaluate the effectiveness of change management and communication efforts, regularly reporting on progress and identif...