Guest Experience Specialist - Front Office - InterContinental Residence Suites® at Dubai Festival

Do you see yourself as a Guest Experience Specialist - Front Office for InterContinental Hotel®  Dubai Festival City?  

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs.

Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

The InterContinental Hotels Group® at Dubai Festival City consists of four hotels.

These include the luxury and lifestyle brand InterContinental, the lavish long-stay InterContinental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn & Suites.

In addition to over 1,600 rooms, the cluster boasts a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gym and swimming pool facilities.

We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one.

We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.

       

A little taste of your day-to-day:


* Be the warm welcome that kicks off a memorable guest experience.


* Acknowledge IHG Rewards Club members and returning guests, in person or on the phone.


* Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.


* Handle cash and credit transactions.


* Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.


* Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.


* Be a trusted contact for all guests.

Help them with anything from bill issues to local knowledge, and loop in management when necessary.


* Stay safe all the time.

Following our safety procedures, you’ll report all incidents and wear any protective gear needed.


* Take pride in your appearance and place as a brand ambassador.


* Always know what events and activities are on the day’s schedule.


* Jump into other ad-hoc duties when your colleagues need your help.

What we need from you:


* Communication skills – guests and colleagues will need to come to you with concerns as well as compliments, so you’ll be easy t...