National Account Manager

Role Summary

The National Account Manager (NAM) will have responsibility of overall operational performance strategy and execution for Cigna clients with 3,000+ employee lives.

Primary responsibilities include development and execution of broad service strategy in support of large client global benefit programs, wellness, and employee relation goals, as well as Cigna persistency, membership growth, and earnings targets.

The NAM effectively manages business relationships, collaborates, and communicates across all product/operational lines to ensure that systems and processes are in place to meet client/customer needs, and drive efficiency for the organization, segment, and team.

Role Components


* Support clients in the Northeast region of the US.


* Support the organization to achieve net medical membership growth, profitability and persistency objectives through effective service oversight, account retention and management strategies


* Effectively collaborates with Advocacy partners on benefit, service, and relational strategies targeting enhanced customer and client experience


* Maintains market/competitive knowledge on service trends and differentiators - can "sell" Cigna service & tools in a retail setting and/or client discussion


* Effectively collaborates with National Account Executive (NAE) on broad account retention, growth, and satisfaction strategies(multi-product/operationalcollaboration for operations, network, marketing, product, Health Care Reform etc.) drives inclusion of case installation, product and service partners where appropriate


* Collaborates with National Account Executive on renewal activities, to include RFP involvement, geo access reporting/analysis, etc.


* Develop/maintain "trusted advisor" relationships with clients and consultants; by proactively engaging in needs and goals discussions, and then leverages Cigna's capabilities and services to differentiate Cigna from the competition


* Maintain in-depth knowledge of Cigna products/services across all product lines (HealthCare, Dental, Behavioral, Cigna Group Insurance, Pharmacy, Medical and Condition/Disease Management, Lifestyle Management Programs, Incentive Programs, Cigna Global, etc.)


* Maintains current knowledge of Health Care Reform(legislation/compliancerules) and can confidently and effectively articulate impacts for the client, and Cigna


* Lead in managing dental reporting requests to include analytics and presentation


* Develop/implement consumerism strategies for target accounts to drive enrollment growth and facilitate meaningful customer behavior change and through health advocacy& cost transparency.

Includes detailed communication campaigns and event participation as applicable


* Maintains basic understanding and conceptual application of underwriting principals


* Effectively leverages resources to fulfill client onsite needs, offers creative and effective solutions to drive optimal c...