Lead Technical Program Manager - Professional Services Strategic Execution and Customer Success Lead

Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment.

As a Lead Technical Program Manager in Professional Services under IP Data Products and Services, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm.

Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions, while simultaneously effectively managing resources, budgets, and high-performing teams.

Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals.

With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes.

As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.

You can quickly pull data to tell a story and skilled in creating reporting and presentations.

Job responsibilities


* Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions


* Identify and mitigate risks, proactively addressing potential roadblocks and implementing contingency plans to maintain project and program momentum


* Collaborate with cross-functional teams, including engineering, product, and business stakeholders, to define program scope, objectives, and deliverables, ensuring alignment with overall business goals


* Utilize advanced analytical reasoning to assess program performance, identify areas for improvement, and implement data-driven optimizations to enhance efficiency and effectiveness


* Champion the adoption of agile methodologies and technical solutions, fostering a culture of continuous learning and innovation within the team


* Comfortably interact with senior-level audiences, skilled at presenting information in a clear and meaningful way, and able to anticipate potential issues and address them proactively.

This role will involve elements of Strategic Execution, Business and Program Management with a focus on managing complex initiatives to timely high-quality delivery


* Manage complex initiatives with a focus on strategic execution and high-quality delivery.


* Drive customer success through analysis of work efforts and risk management.


* Align technical requirements with business objectives to enhance program effectiveness.


* Facilitate communication between stakeholders to ensure seamless program execution.


* Partner with team leads on prioritizing requests for modernizations while optimizing processes for improved e...