Assistant Branch Manager I Hingham Branch

Rockland Trust is seeking an Assistant Branch Manager in Hingham.

Under the direction of the Branch Manager,  the Assistant Branch Manager I assists with planning, directing, and controlling of branch operations, ensuring efficiency and effectiveness in accordance with established policies and procedures.  The Assistant Manager will create a positive and motivating team environment to help staff meet branch goals and objectives while ensuring a consistent superior customer experience.
 

This position works directly with the Branch Manager to:

• Train, motivate, and develop employees

• Accept responsibility with branch management for individual and overall branch sales and customer experience performance

• Nourish branch enthusiasm for participating in product promotion and other areas of opportunity

• Assist in tracking and reporting branch performance

• Ensure a consistent world class customer experience through cultivating a customer centric retail environment focused on identifying and providing team based solutions for customers financial needs
 

Responsibilities:

• Assists branch management in maintaining the operational integrity of the branch.

• Ensures proper controls are maintained over all branch operational processes and regulatory requirements

• Communicates new and/or changes to policies and procedures to branch staff.

• Takes responsibility for ensuring that the customer consistently receives a World Class Customer Experience with every branch staff interaction whether in person, over the phone or through digital channels.

• Manage referral targets on both on an individual basis as well as for the entire branch team leveraging a needs based, consultative sales approach and online product recommendation guides.

• Works with the manager to develop and implement sales programs and maintain a positive sales and service environment.

• Supervises branch staff in the absence of the Branch Manager

• Maintains a thorough knowledge of all products and services provided by the bank including Consumer Products, Home Lending, Business and Cash Management alternatives.

Acts as a resource to others in product knowledge.

• Proactively identifies, reports and resolves customer issues to ensure a positive customer experience from the identification of a customer issue through resolution and actively promotes programs that solidify the customer relationship.

• Strong team player who leads by example and ensures full team compliance with RTC Policies and Procedures and demonstrates our RTC core values and delivery on our customer promises.

• Understands and utilizes Regional Based Staffing and branch staffing models to coordinate in branch customer demand while facilitating and supervising proactive outreach including outbound calling and external sales calls.

• Works with branch management to develop and maintain effective lobby management and customer outreach efforts to enhance the custome...