Order Taker - In Room Dining - F&B Service - InterContinental® Hotel Dubai Festival City

Do you see yourself as a Order Taker for our Room Service team here at InterContinental® Hotel Dubai Festival City?  

What's your passion? Whether you're into triathlon, exploring new restaurants or dancing the tango, at IHG we're interested in you.

We love people who apply the same amount of passion and precision to their jobs as they do to their hobbies.  Imagine working for a company that gives you Room to be yourself.  Our commitment to our people is to deliver room to have a great start, to learn and grow, to perform, to be recognized and rewarded, to be involved and to take the initiative and lead.

The InterContinental Hotels Group® properties in Dubai Festival City consist of four hotels.

These include the luxury brand InterContinental, the lavish long-stay InterContinental Residence Suites, the superior upscale Crowne Plaza, and the vibrant mid-scale Holiday Inn & Suites.

In addition to over 1600 rooms, the four properties boast a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gymnasium and swimming pool facilities.

We are looking for people who are friendly, welcoming, and full of life to join over 1200 colleagues who are always finding ways to make every guest's experience an enjoyable one.

We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.

A little taste of your day-to-day:


* Have a complete knowledge of all food and beverage menu items available to Room Service and minibar.


* Assist with the preparation of service by:
+ Maintaining cleanliness, sorting, and preparing store equipment and materials; glassware, flatware, chinaware for service.
+ Checking storage areas for proper supplies, organization, and cleanliness.
+ Inspecting, planning, and ensuring that all materials and equipment are in complete readiness for service.
+ Ensuring table preparation, knowledge on different tray and trolley set-ups, and being aware of all amenities for service to be delivered on time.
+ Trays and Carts are removed from the hotel hallways and elevator bays at all times.


* Always follow standard telephone etiquette while speaking to guest over phone.


* Ensure prompt and efficient delivery of food and beverage to the guest's room.


* Ensure that hot food is maintained and delivered hot and all cold items are delivered cold.


* Serve drinks efficiently in the proper glass with the proper garnish.


* Read and retain all pertinent information regarding daily promotions, food and beverage specials.


* Check back with guest to ensure they are enjoying their meal, and determine if they have any other needs.


* Perform duties of the room service in the absence of supervisor.


* Must be able to anticipate guest or operati...