Quality Assurance & Training Supervisor - Hybrid (Milwaukee, WI)

Description & Requirements

Maximus is currently seeking a Quality Assurance & Training Supervisor to join our Wisconsin FSET program in Milwaukee, WI.

This is a hybrid position, offering a balance of remote and in-office work.

In this role, the Supervisor will lead a dedicated team of seven Quality Assurance Coordinators responsible for reviewing and auditing case management work to ensure compliance with performance standards.

Additionally, the Supervisor will oversee two Training Coordinators who manage new hire training and facilitate ongoing training initiatives to support staff development.

This is an excellent opportunity for a strong leader with a passion for quality improvement and staff development to make a meaningful impact within our program.



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*This is a hybrid position based in our Milwaukee, WI office

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Why Maximus?

- • Competitive Compensation - Quarterly bonuses based on performance included!

- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.

Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

- • Unlimited Time Off Package - Enjoy UTO, Holidays, and sick leave, along with Short and Long Term Disability coverage.

- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.

- • Tuition Reimbursement - Invest in your ongoing education and development.

- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.

- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.

- • Professional Development Opportunities- Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

- Establish and communicate monthly QA monitoring targets.

- Manage QA team performance to ensure completion and achievement of established targets.

- Provide required daily and monthly reports to leadership

- Perform trend analysis based on QA evaluation results to improve call center performance and efficiency.

- Utilize trend analysis data to identify and escalate issues, design refresher topics, and improve new hire training.

- Under direction of leadership, research, develop, and implement new features, technologies, new programs and methods to improve QA processes.

- Possess knowledge and skills to perform all direct QA /Training functions if required.

- Perform ad hoc research, reports, analysis, and other duties as assigned by Manager.

- Ensure that all new-hire training classes and refresher classes are properly planned, created, and delivered by the training team.

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