Duty Manager (Full-time)

About us

Travel is a journey.

We help make it a joy. 

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week.

We thrive on making our guests stays brighter, helping them create memories that will last a lifetime.

Irresistible smiles are our specialty.

We should know, we’ve been on our journey since 1952.

So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family. 

What's the job?

We are looking for an experienced hotel Duty Manager to join our dedicated and internationally minded team.

Reporting directly to the Front Office Manager, you'll have ambition, talent and some key skills.

Because, for this vital role, were looking for someone who is passionate about delivering exceptional service and hotel operations to ensure guests receive prompt attention and personal recognition throughout their stay. 

We are looking for someone who wants to lead from the front.

So, we're looking for a candidate who sets their own high standards across everything from cleanliness to productivity.

You'll champion our ‘one team’ approach to maje sure you and your team deal effectively and efficiently with all guest queries, suggestions and concerns.

Every day is different at IHG, but you’ll mostly be:


* Leading the way – managing guest experiences, team performance and hotel operations


* Responding to guest needs; resolving issues that may arise 


* Supervising and supporting colleagues across the operation during busy periods


* Conducting daily departmental briefings and providing input for regular team meetings.

 


* Prioritising workload and ensuring your team deliver authentic, memorable experiences


* Developing your team’s skills to drive results that positively impact on hotel performance


* Having authentic conversations with guests to resolve issues, queries or concerns


* The first point of contact for any critical emergency situations, be responsible for ensuring the safety and security of the hotel guests 


* Communicate with emergency services and the hotel’s Senior Leadership Team in the event of any serious emergency, security or health & safety matter

For this vital role, we’re looking for someone who:


* At least 2 years’ front desk/guest service leader experience within a hotel front office operation.


* Minimum Diploma or equivalent, some relevant tertiary education is preferred


* You'll be an approachable person and have a real passion for providing connecting and seamless service to ensure a memorable guest experience.


* Dynamic, vibrant, confident and professional personality.


* Working knowledge of a hotel property management systems such as Opera.


* Excellent customer relations, problem solving, decision making and time management skills.


* Long periods of standing in the front desk areas ...