Fashion Accessories Repair Craftsperson, Maison Madison Flagship

The Team:

The Hermès Maison Madison Flagship Boutique opened in 1983 and focuses on providing extraordinary service to clients as a part of the New York Region.

This position will report to the Director of Client Services and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment.

The Opportunity:

The Fashion Accessories Craftsperson is responsible for repairing all non-leather Fashion Accessories, including, but not limited to, enamel, horn, wood and lacquer that come into the Hermès boutiques.

This position will require the candidate to have exceptional dexterity combined with knowledge of our products.

The position will utilize general craftsman skills (screwing, unscrewing, assembly, and other craftsman skills).

The Fashion Accessories Craftsperson will be responsible for knowledge of the Fashion Accessories products, methodology, and technical specifications of products, as well as luxury quality and control standards.

They will handle repairs for all HOP locations and support and advise the sales personnel on all technical issues or issues relating to Fashion Accessories repairs and maintenance.

The Fashion Accessories Craftsperson will also work closely with the After Sales and Operations Team of the boutiques, and the Corporate After Sales Team.

All other duties as assigned by the supervisor.

About the Role:


* Managing repairs for all HOP boutiques on enamel, horn, wood and lacquered Fashion Accessories


* Examining client claims on products and identifying problems


* Coordinating solutions to client problems using all necessary tools, materials and repair techniques including soldering, laser welding, reshaping, hammering, use of hand shaping, dapping forms, bracelet mandrels, vises, etc.


* Performing repairs based on our product specifications, technical requirements, and quality standards.


* Utilize various tools and chemical solutions needed to clean, polish or refinish metal


* Use artistic skills to restore and hand paint printed enamel jewelry


* Creating quotes, and recording and tracking repairs via Hermès Care


* Contribute to the safe and efficient operation of the workshop; clean and maintain common areas and equipment


* Understand Hermès' after-sales policy and repair techniques and conciliate the best interest of both HOP and its customers.


* Maintain tools, equipment and workshop space to standards


* Be aware and support in maintaining all the stock inventory of repair parts, hardware, and consumables.


* Order the adequate repair parts and necessary products to repair to avoid the shortage of parts


* Demonstrate thorough knowledge of the luxury retail market and competitors

Supervisory Responsibility:


* No

Budget Responsibility:


* No

Decision Making Responsibility:


* Yes - responsible for making assessment of necessary repairs to client owned mercha...