IT Operations & Security Director

Overview

The Director - IT Operations & Security is responsible for the strategy, management, and execution of IT infrastructure and security for Kirby Enterprise, providing exceptional service to and reliability to all stakeholders.

Responsibilities

Enterprise Security


* Act as a security leader for the enterprise.


* Select, monitor and maintain all cyber security operations tools and services.


* Maintain a cyber security awareness training program.


* Conduct periodic cyber security tests.


* Maintain and conduct tests on our cyber security incident response plan.


* Represent Kirby in industry cyber security organizations.


* Identify efficiency and reliability issues to improve user experience and operation gains.


* Lead presentations on cybersecurity to executive level management and board.

IT Operations/Architecture & Planning


* Review tasks within the ticketing system; and does a periodic overall ticket review.


* Review SLA vs.

ticket response time - address any gaps/deficiencies as necessary.


* Address with the team any open Employee Survey response reviews.


* Help team prioritize issues, identifying efficiency and reliability issues to improve user experience and operation gains


* Identifying gaps in current environment for reliability needs.


* Identify and address business continuity needs to increase efficiency.


* Develop project plans with the team using appropriate management tools - ensuring that projects deadlines are met, and stakeholders have timely communication.


* Ensure all documentation is up to date and stored in a central location.


* Mentor and guide the team - holding them accountable and meeting expectations with an eye towards excellent customer service.


* In coordination with the CIO, develop, manage and maintain IT budget.


* Ensure that company is compliance with all auditory requirement - running reports monthly to ensure controls and expirations comply.


* Meet with auditors and compliance group as necessary and provide documentation and explanation as needed.


* Vendor management: contract review and negotiations.

Qualifications



* Strong customer service skills for both our external and internal customers.


* Strong project management skills.


* Experience with Rapid7, SentinelOne, Tanium, Microsoft, etc.

is preferred.


* Ability to manage and provide network and server administration guidance Cybersecurity and Network certifications preferred.


* Ability to inform on telecom administration.


* Has a strong grasp of regulatory and compliance needs - audit.


* Ability to communicate effectively with all levels of management using the spoken and written word.


* Ability to negotiate and persuade to influence others towards achieving defined goal.


* Ability to communicate in writing clearly and concisely.


* Ability to make critical decisions while following company proce...