Product Manager - Vice President

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations.

Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in the Client Onboarding & Service team (COS), you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle.

As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value.

Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences.

With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities



* Develops a product strategy and product vision that delivers value to customers


* Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap


* Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition


* Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability


* Leads and manages roadmap capabilities transforming and delivering COS' Onboarding and Maintenance capabilities and experience for the COS organization


* Manages and drives the transition from strategy to implementation: from roadmap to releases and sprints, from epics to stories, validating the technology solutioning and architecture along the way


* Executes on multiple integration project, whilst ensuring strategic design and integration services across various parts of the COS ecosystem.


* Think and act emphasizing agile, transformation, adaptable approaches to business processes, quick to adapt to changing circumstances, who loves to own things end-to-end and makes things happen amidst competing priorities and tight deadlines.


* Ensure the quality of all delivery across both agile and back-office operating models, with ability to drive daily stand-ups, validate controls & testing procedures, lead incident management and problem resolution with urgency; understand software engineering methodologies, and optimize performance, stability, and customer experience across an extremely complex and comprehensive tech stack.


* Develop user journeys and related artifacts that help communicate persona-based experience, problem statement, business benefits and document business process modelling activities for future reference


* Maintain ongoing proactive partnership with product team partners, technology team and design partners to ensure business ...