Senior Legal Operations Manager

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Job Description

Job Summary

The Senior Legal Operations Manager is responsible for optimizing the efficiency, effectiveness, and performance of a major practice group within the Legal Department, such as Claims or Underwriting.

The successful candidate for this role will be a key advisor to the practice group lead.

This position involves oversight for operational process, gathering and interpreting operational reports, and working with the broader Legal Operations team to align practice group operations with the department as a whole.

This position reports to the Legal Operations Director.

Job Responsibilities:


* Ensures successful delivery of operational process in line with practice group and department strategy


* Ensures work environment fosters success by providing effective leadership, coaching, and work assignments


* Develop and implement best practices to streamline workflows, align process across multiple stakeholder groups, and measure operational performance.


* Establish and improve processes for legal service delivery, ensuring alignment with business objectives.


* Implement key performance indicators (KPIs) to measure legal department efficiency and effectiveness.


* Drive continuous improvement initiatives within the legal team to enhance productivity and compliance.


* Participate in the selection, implementation, and maintenance of legal technology solutions (e.g., contract lifecycle management, e-billing, matter management, document management systems).


* Identify opportunities to automate legal processes and integrate technology to enhance efficiency.


* Ensure compliance with data privacy, security, and records retention policies.


* May manage outside counsel and legal vendor spend program, including maintaining effective outside counsel billing guidelines, law firm performance metrics, and optimizing legal spend.


* Develop strategies to optimize costs to deliver legal services while maintaining quality customer experience.


* Lead and support cross-functional initiatives involving legal, compliance, finance, HR, and other business units.


* Act as a strategic partner to the practice group lea...