Program Manager

Overview

170+ Years Strong.

Industry Leader.

Global Impact.

At Pinkerton, the mission is to protect our clients.

To do this, we provide enterprise risk management services and programs specifically designed for each client.

Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions.

Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts.

The Program Manager supports Pinkerton’s clients and their assigned Relationship Management team within multiple locations.

The manager will provide optimal client experiences, business acumen, quality control excellence, and administrative oversight to optimize client satisfaction and seamless account support.

Responsibilities



* Represent Pinkerton’s core values of integrity, vigilance, and excellence.


* Collaborate and communicate with the regional relationship management team as assigned to support the delivery of the highest level of corporate risk management services to Pinkerton’s clients.


* Assess ongoing service and administrative needs and effectively collaborate with the relationship management team to support service delivery.


* Identify potential risks that could impact project delivery and work proactively on mitigating such risks.


* Manage changes in program scope or objectives effectively, as needed, and maintain comprehensive documentation of all aspects of the program.


* Work collaboratively on exceeding client expectations on Pinkerton’s service delivery, adhering to Pinkerton's Delivery Standards.


* Coordinate client assignments with Pinkerton's service delivery functions as needed.


* Responsively manages client and relationship management team inquiries, leveraging the team's expertise to answer them successfully.


* Provide team administrative support and handle issue resolution.


* Contribute with data to Quarterly Business Reviews when appropriate.


* Optimize client experience by proactively seeking professional development and staying informed about the industry and client-centric updates.


* Establish a good rapport with client representatives, outside vendors, and all Pinkerton employees.
All other duties, as assigned.

Qualifications

Bachelor's degree, with prior experience in administrative and program management roles or an equivalent combination of education and experience sufficient to perform the job's essential functions, as determined by the company.

Pinkerton is an inclusive employer that seeks candidates with diverse backgrounds, experiences, and perspectives.

Competencies:


* Client relationship management skills.


* Able to carry out responsibilities with little or no supervision.


* Proven project management skills.


* Able to multi-task an...