Time and Expense Operations Associate - Jacksonville

About TEKsystems and TEKsystems Global Services 

We’re a leading provider of business and technology services.

We accelerate business transformation for our customers.

Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions.

We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology.

We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.

TEKsystems and TEKsystems Global Services are Allegis Group companies.

Learn more at TEKsystems.com. 

Job Summary: 

The Time and Expense Operations Associate is responsible for the processing and management of the Time Capture and Expense activities with an overall focus on data collection, data integrity and customer service while representing professionalism within all relationships.

Responsibilities

Key Responsibilities: 

Time processing and adjustments


* Provide world class customer service in every interaction to ensure a quality employee experience


* Perform collection of timecards and record of time data in the payroll system


* Monitor time (regular, overtime & other hours) and attendance against timesheet data and time entry system to ensure correct submissions for the payroll system


* Run reports to identify missing timecard information and/or variances; work with contractor to validate and correct timecards


* Confirm all compliance requirements are met to process payment; request missing requirements in order to process payment through payroll system


* Communicate with clients and contractors to obtain approved timecards and expense documents.


* Manage time adjustment process (in case of time errors), including completion of required documentation, updates in the system and communications with impacted stakeholders


* Manage and track personal time off (PTO),absence etc.; manage related documentation and system updates


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Expense processing and adjustments


* Collect expense forms and record expense information into payroll system


* Track contractor expense reports and ensure accurate matching with claimable receipts


* Execute expense report adjustments in payroll system

 

Audit activities and issue resolution


* Support issue resolution with regards to the TCE process with a goal of ensuring customer satisfaction and timely resolution, including working closely with the field office to communicate required activities that need to happen in the field, and interacting with contractor for the required follow-ups


* Validate time & attendance against timesheet data and invoice where required


* Promptly escalate complex time and ...