Epic Credential Trainer

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Department:
EPIC Acute

Under the direction of the Epic Application Manager, the Epic Credential Trainer (CT) works with Principal Trainers, Epic Analysts, and department leadership to develop and maintain clinical workflow standards and training materials that align with the mission and values of Salinas Valley Health.

The Epic CT is responsible for delivering Electronic Health Record (EHR) end-user training for physicians, advance practice providers, clinical and administrative support staff and the clinical management team.

Epic CTs work with operational champions to understand current workflow and how it will translate into the Epic EHR system.

The Epic CT is the first point of contact for operational users and is responsible for troubleshooting end user technical and EHR software issues, as well as EHR optimization requests.

The individual is also responsible to provide Epic go-live support, known as At-The-Elbow support (ATE), during EHR/project implementations.



* Analyze the requirements of the Medical Center and/or ambulatory Medical Group and ensure current EHR design/build workflows meet operational goals .

Ensure workflows are designed with end user efficiency in mind to seamlessly incorporate into daily work.



* Assist Principal Trainers (PTs) in developing clear, concise and effective training materials including classroom handouts, presentations and workflow guides.

Ensure workflow guides are succinct and easy to follow, enabling managers and others deliver quick, on-the-spot training.



* Assist PTs create role-based training content for all levels, including management, providers and frontline staff, utilizing a range of software programs, tools, and applications (such as Microsoft Office).



* Deliver "front-of-the-classroom" training, presenting information verbally and in writing in a clear, professional, and easily understandable manner.

Evaluate and assess end-user competencies at the end of each training session to determine if the curriculum was understood and evaluate if EHR access should be granted or additional training is required.



* Prepare training lessons, printing materials, and set up the training room and environment prior to each training session.



* Maintain consistent and reliable training schedules to ensure efficient onboarding of new staff and leads Thrive scheduling (post-implementation training) for existing staff.



* Following up with trainees after training to offer additional support and assistance.



* Provide "At-The-Elbow" support during Epic EHR implementations for application or system-wide projects.



* Servers as the primary educator and supports Analyst, troubleshooting issues promptly to solve problems, and identifying opportunities for long-term solution, such as updated training materials or impr...