Territory Manager

Job Title – TERRITORY MANAGER

 

Introduction

DHL is a leading global brand in the logistics industry. DHL’s family of divisions offers an unrivalled portfolio of logistics services, ranging from national and international parcel delivery, international express, road, air and ocean transport, to industrial supply chain management.

With its unrivalled presence in developing markets, DHL is decisively positioned as “THE logistics company for the world”.

DHL Express is a company that pioneered cross-border express delivery in 1969 & now is active in more than 220 countries and territories worldwide.

We connect people and improve their lives.

And we do it by being uncompromisingly customer-centric and delivering excellence day in and day out.

By bringing people together and making life simpler – for our customers, our employees, our investors, and our society – we help make the world a better place.

 

Role Descriptor

DHL Express is looking for a Territory Manager to join & lead our team.

He/she will be responsible for the revenue generated from a geographically assigned sales territory (or business portfolio), by servicing and retaining existing customers and targeting new business opportunities.

 

Role Details

·       Role title : Territory Manager

·       Corporate/Business : DHL Express

·       Department/Function : Commercial-(Sales)

·       Job family : Express IN Sales

·       Reports to : Area Sales Manager

 

Key Responsibilities

This position services an account base not exceeding 120 active (monthly) DHL customers.

He/she will have to perform the following key activities:

·       Manage a portfolio of customers and potential customers via personal sales visits, using face to face contact to provide a ‘personal service’.

·       Develop an Annual customer call cycle created annually, reviewed quarterly and updated on a monthly basis (Planned and Unplanned Maintenance) to secure committed orders with new and existing customers and gain any competitor held businesses to ensure that individual agreed targets are achieved. 

·       Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.

·       Conversion of qualified leads into customers (First Time Buyers) and develops and penetrates existing accounts (Retention and Development).

·       Act as the customers’ main point of contact, by liaising closely with the relevant departments within DHL to ensure that their queries, problems or issues are dealt with appropriately.

·       To continually develop knowledge of DHL’s products/services and general commercial awareness in order to provide the best possible solutions to the customers.

·       Ensure co-operation with other members of the sales team and throughout the sales ...