Customer Supply Chain Manager - Pharmacy

Description

Kenvue is currently recruiting for:

Customer Supply Chain Manager - Pharmacy

This position will be based out of Sydney and report directly to the Deliver Lead.

Who We Are

At Kenvue , we realize the extraordinary power of everyday care.

Built on over a century of heritage and rooted in science, we're the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON'S® and BAND-AID® that you already know and love.

Science is our passion; care is our talent.

Our global team is made by 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers.

With expertise and empathy, being a Kenvuer means to have the power to impact life of millions of people every day.

We put people first, care fiercely, earn trust with science and solve with courage - and have brilliant opportunities waiting for you! Join us in shaping our future-and yours.

For more information, click here .

What You Will Do

As Customer Supply Chain Manager - Pharmacy, this person will be part of Supply Chain Supply Leadership team and would be responsible for the development of the customer engagement with Pharmacy customers.

This includes delivery of customer service, high customer satisfaction and continuous supply chain improvement End to End.

This role would also be key to unlocking our critical goals ie Accounts receivable by streamlining the claims process, support offshore Customer Service team and oversee Master Data quality that impact our customer.

It is essential that this role develops strong relationships with customers' supply chain teams through regular meetings, defining a common agenda and collective goal setting.

Key Responsibilities

Customer Collaboration:

• Strategic engagement with Pharmacy customers ie Chemist warehouse, Sigma, API and Symbion in building collaboration programs across Joint forecasting for seasonal packs, Product availability communication, Promotion planning for critical categories and event management (DC change/ CPI/ Festive breaks)

• Achieve KPI's targets including but not limited to: DIFOT, OBSL, SIF, SOT, DSI, palletization, Advantage survey, supply compliance, MLOR compliance by engaging with internal and external stakeholders

• Meeting supply chain requirements around Lead Time, Ordering cycle, Claims resolution and others

• Monthly/ Quarterly Business reviews with customer and commercial stakeholders on service gaps and build recovery plans

Strategic development & E2E integration:

• Develop customer centric supply chain strategies via Value Stream mapping and integration in Joint Business Planning

• Identify repeated failure modes for Stock Claims (Stock mismatch) and linkage with Master Data and Transition planning with customer

• Partner with commercial team to deliver account or channel specific supply chain initiatives and align on quarterly investment buy in plan

• Detect improvement are...