Customer Supply Chain Manager - Grocery

Description

Kenvue is currently recruiting for:

Customer Supply Chain Manager - Grocery

This position will be based out of Sydney and report directly to the Deliver Lead.

Who We Are

At Kenvue , we realize the extraordinary power of everyday care.

Built on over a century of heritage and rooted in science, we're the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON'S® and BAND-AID® that you already know and love.

Science is our passion; care is our talent.

Our global team is made by 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers.

With expertise and empathy, being a Kenvuer means to have the power to impact life of millions of people every day.

We put people first, care fiercely, earn trust with science and solve with courage - and have brilliant opportunities waiting for you! Join us in shaping our future-and yours.

For more information, click here .

What You Will Do

As Customer Supply Chain Manager - Grocery, this person will be part of Supply Chain Supply Leadership team and would be responsible for the development of the customer engagement with assigned customers.

This includes delivery of customer service, high customer satisfaction and continuous supply chain improvement.

This role is also responsible for overseeing Customer Supply Chain and collaboration for New Zealand.

It is essential that this role develops strong relationships with customers' supply chain teams through regular meetings, defining a common agenda and collective goal setting.

Key deliverable will be focused on service, driving growth, reduce cost to service, along with end to end network optimization.

Key Responsibilities

Customer Collaboration:

• With support of the VRPs in your team, achieve KPI's targets including but not limited to: DIFOT, OBSL, SIF, SOT, DSI, palletization, Advantage survey, supply compliance, MLOR compliance.

• Enhance out service to our customers through focusing on their KPIs, as well as increasing supply chain efficiencies to become a supplier of choice.

• Report and conduct investigation of OTD KPI misses & implement corrective actions.

• Analyze & report reasons for service failures.

Identify and coordinate service recovery initiative in instances where customer expectations would otherwise not be met and drive initiatives to correct & prevent future occurrences.

• Lead the VRP team with customer engagement through weekly stock projections across the full pacific portfolio.

• Monthly/ Quarterly Business reviews with customer and commercial stakeholders on service gaps and build recovery plans

Internal and external stakeholder management:

• Effective management of the Customer connect meetings.

• Manage / facilitate all F2F customer supply chain meetings (interstate travel required).

• Present internal metrics of performance, initiatives to improve and other added value tasks.

Co...