Scheduling Analyst

Founded in 2008, Locumsmart provides web-based software-as-a-service solutions to the healthcare recruitment industry.

The Locumsmart web-portal provides workflow automation, vendor management (VMS), and managed services provider (MSP) software for lowering costs, and increasing the efficiency of recruitment.

Our clients include some of the largest hospital systems and staffing firms in the country.

Locumsmart is looking for a Scheduling Analyst to join our Customer Success/Support department.

Scheduling Analysts manage the day-to-day interactions and progression of workflow between vendor and facility level contacts helping to ensure that we are providing positive experiences for all external members.

The Scheduling Analysis team's primary objective is to help facilities obtain the greatest amount of coverage requested to ensure continuity of care by opening scheduling needs, monitoring provider availability, consulting on potential gaps, and encouraging vigilant communication between site and vendor contacts.

Attention to detail, ability to multi-task and prioritize, and a strong customer experience orientation are essential for success in this role.

Responsibilities:


* Manage assigned facilities to help ensure maximum amount of coverage by auditing schedules and confirmed coverage to identify gaps and act as a consultant to collaborate on solutions with key stakeholders to fill identified gaps


* Develop and maintain strong working relationships with external and internal partners


* Act as conduit between vendor and facility contacts as needed regarding potential issues, coverage changes, questions, etc.


* Effectively communicate escalations to internal stakeholders


* Follow created workflow processes to ensure accuracy and cleanliness of Locumsmart platform


* Conduct user training and support for assigned facilities via live chat, video conference, and phone as needed


* Facilitate calls and meetings


* Propel all assigned workflow responsibilities forward and problem solve or escalate any delays


* Creation of development tickets for any issues uncovered while following workflow processes

Qualifications:


* Ability to work effectively in multiple technologies simultaneously


* Capacity to work quickly, without sacrificing attention to detail or quality


* Strong customer experience orientation


* Effective communication, both verbal and written


* Ability to block out distractions to follow outlined processes while prioritizing escalations as needed


* Superior memory recall and ability to manage large amounts of data


* Capability to learn and master new technologies


* Proficiency with Microsoft Office Suite

Education and Years of Experience:


* College level education or equivalent work experience


* 2 years of experience in healthcare staffing, VMS, or with a locum tenens vendor

Preferred:


* Experience with any of the following technologies Locu...