Sales Strategy & Support Manager

The Business Banking Lending Originations and Cash Management team (LO&CM) is a customer-focused team comprised of subject matter experts across conventional lending, SBA, and Cash Management who play a key role in supporting both our clients and our internal partners.

Planning, execution and continuous improvement are critical to the team's success.

As a Sales Strategy & Support Manager in Business Banking you will lead a team of associates in executing innovative initiatives and overseeing ongoing processes that improve the efficiency and effectiveness of the Chase Small Business Administration (SBA) program and its employees.

In this role, you will act as a trusted advisor to the Executive Director of the SBA Support team, collaborating on joint initiatives to support and advance business objectives.

Job Responsibilities:


* Attain a comprehensive understanding of the SBA program to drive business efficiencies, including optimization strategies, client experience enhancements, and product improvements.


* Lead and execute projects focused on business growth and SBA program enhancement within Business Banking, such as the digitization of the loan process.


* Collaborate with diverse business functions to implement changes and improvements, covering risk management, product development, data analytics, change management, banker tools, marketing, and technology.


* Cultivate expertise across various functions and business areas, providing strategic recommendations for improvement and enhancement.


* Conduct research and investigation into control and process issues, developing summaries, key findings, and recommendations to minimize risk and enhance efficiency.


* Lead the team in analyzing and reporting overall performance against SLAs, KPIs, and project goals, highlighting risks when necessary.


* Craft and deliver compelling narratives across both written and verbal mediums to influence executive stakeholders on key business decisions and major change initiatives.


* Ensure the quality and timeliness of deliverables, influencing, designing, and developing strategic processes.


* Act as a recognized culture carrier, leading with consistency, integrity, and humility.

Required Qualifications, Capabilities, and Skills:


* In-depth knowledge and experience in Financial Services, Business Banking, Lending (SBA), and strategic operations and product development.


* Exceptional time management and planning skills, with the ability to independently coordinate multiple tasks simultaneously while being supportive and creative.


* Strong influencing and communication abilities across all levels of stakeholders, fostering robust partnerships with various teams to achieve results.


* Proven experience in leading teams focused on strategy, process improvement, or change management.


* Proficiency in Pitch Pro and/or Microsoft Office tools, including Excel and PowerPoint.


* Willingness and abi...