Product Operations, Senior Associate

The Payments organization is a motivated, forward-thinking team comprised of high talent product managers with a singular focus of delivering innovative payment services via the most important platforms of today and tomorrow.

We seek to transform customer experiences, simplify the ways we do business, and aim for product excellence.

We value controls, simplicity, and consistency in the capabilities and features we deliver.

As a Product Operations Associate, you'll maintain the health of key payment systems by leveraging critical thinking and data analytics to analyze usage patterns and resolve issues.

Your focus will be on delivering superior customer support and crafting solutions that align with customer needs.

You will work closely with servicing and technical support teams, providing support for application fixes and product enhancements.

Job responsibilities:


* Collaborate with product, analytics, business, and engineering teams to support digital wallets and develop product strategies.


* Partner with technology to build a secure, scalable, and adaptable platform.


* Foster a positive team culture, promote agile practices, and support team development.


* Work with analytics to track and create actionable reports.


* Convert business needs into user stories and process flows for development.


* Assist with incident triage, data analysis, and coordination between operations and technology.


* Manage production defects and product stability enhancements, including backlog prioritization and agile development.


* Collaborate effectively with the Servicing, Fraud/Risk, and Technology teams to detect and address issues promptly.

Required qualifications, capabilities, and skills


* 3+ years in product operations or application support in financial services.


* Strong technical, analytical, and problem-solving skills to turn analysis into actionable insights.


* Experience with JIRA for issue tracking and Splunk/database tools for analysis and reporting.


* Excellent communication skills for organizing and conveying complex information.


* Strategic thinker with the ability to connect details to the bigger picture.


* Proven ability to collaborate and influence decisions with multiple stakeholders.


* Strong understanding of Agile/Scrum product development.


* Bachelor's degree or equivalent experience.

Preferred qualifications, capabilities, and skills


* Experience with online payments, including wallets and digital payment journeys.


* Knowledge of APIs and engineering practices.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.

We also help small businesses, nonprofits and cities grow, delivering solutions to solve all th...