Director, Account Management

Logistics at full potential.

At GXO, we're constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires.

You know that a positive work environment creates happy employees, which boosts productivity and dedication.

On our team, you'll have the support to excel at work and the resources to build a career you can be proud of.

Logistics at full potential.

Are you ready to take your career to the next level with a rapidly expanding global company? As the Director of Account Management, you will manage the customer experience within the company, as well as lead complex solutions that deliver value.

Become a part of our dynamic team and we'll help you develop to a level that will exceed your expectations.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.

What you'll do on a typical day:


* Establish a strategic direction for achieving account penetration and delivering plans


* Cultivate new opportunities with customers to diversify and expand our core business


* Utilize a Voice of Customer (VoC) methodology to manage the customer experience within the company


* Maintain accountability for growth while ensuring that GXO exceeds customers' SLAs and expectations


* Drive value-creating insights, recommendations and solutions to ensure long-term viable relationships are nurtured and sustained


* Provide leadership in project management, process control, quality initiatives, RFP response, creating Statements of Work (SOW), etc.


* Partner with internal teams including Sales, IT, Procurement, Solutions, Engineering & Real Estate on RFP/RFQ response processes, from review to scope discovery to solution design, delivery and operations and commercial execution


* Lead negotiations and develop relationships to navigate both internal and external initiatives


* Stay current on customer's business strategy, trends and supply chain industry trends and communicate to key stakeholders in the organization

What you need to succeed at GXO:

At a minimum, you'll need:


* Bachelor's degree or equivalent related work or military experience


* 7 years of progressive experience in supply chain management


* Experience in project management, process control, quality initiatives (ISO/ACE/6S), distribution/warehousing, production planning, statistical analysis, pricing, RFP response and SOW creation


* Proven logistics industry/supply chain management knowledge with competency in aerospace, automotive and government

It'd be great if you also have:


* 10 years of progressive experience in supply chain management


* Superior customer relationship management experience and skills


* Strong financial acumen and expe...