Apartment Resident Manager

Job Summary

The Apartment Resident Manager at Centennial Manor is responsible for overseeing all daily operations of the apartment community.

This includes managing leasing activities, coordinating maintenance, ensuring compliance with HUD requirements, and fostering a positive and supportive living environment for residents.

The Manager plays a critical role in maintaining property standards and delivering exceptional service, particularly to seniors and low-income residents.

This position requires the selected candidate to reside on-site as part of their role.

Duties and Responsibilities

Property Management


* Supervise and manage the day-to-day operations of Centennial Manor, ensuring the property is well-maintained and safe.


* Coordinate maintenance and repair activities with the maintenance team and external contractors, ensuring timely resolution of work orders.


* Conduct routine property inspections to maintain cleanliness, safety, and compliance with local and federal regulations.


* Oversee unit turnovers, ensuring apartments are prepared for new residents in a timely manner.


* Enforce community rules and policies, creating a peaceful and supportive living environment.

Leasing and Resident Relations


* Serve as the primary point of contact for prospective residents, providing information on available units, lease terms, and community amenities.


* Conduct property tours, screen rental applications, and assist with lease execution, ensuring compliance with affordable housing regulations, including LIHTC and HUD guidelines.


* Facilitate the move-in and move-out processes, conducting inspections and preparing necessary documentation.


* Address resident inquiries and complaints professionally and timely, resolving conflicts and fostering positive relationships.


* Promote resident retention through engagement, effective communication, and community-building activities.

Compliance and Record Keeping


* Ensure compliance with HUD, and other affordable housing program requirements, including income verification, annual recertifications, and occupancy standards.


* Maintain accurate resident files and property records, ensuring they are audit-ready.


* Stay informed of changes in affordable housing regulations to ensure the property remains compliant with all relevant laws and policies.


* Assist with regulatory audits and inspections by providing necessary documentation and reports.

Financial Management


* Assist with rent collection, managing delinquencies in accordance with affordable housing guidelines.


* Work with the Regional Property Manager to manage the property’s operating budget and control expenses.


* Assist in preparing financial reports and occupancy reports for RHF and regulatory agencies.

Qualifications

Education and Experience


* High school diploma or equivalent required; associate degree in property management, business administration, ...