Construction - Technology Technician

Construction - Technology Technician

151 Backhoe Rd NE, Leland, NC 28451, USA Req #1724

Tuesday, April 15, 2025

PRIMARY FUNCTION:

The Digital & Technology Service Technician is responsible for providing high-quality operational support for all Caterpillar Machine Technology within the areas of Equipment Monitoring.

This role is critical to front-line support of Caterpillar's digital platforms at the asset level.

ESSENTIAL DUTIES:


* Provide operational oversight for Digital and Technology infrastructure in Product Support


* Analyze repair queue and coordinate installations or repairs with customers


* Perform diagnostics, repairs, and installations, of Product Link Pro and Elite systems (GPS)


* Utilize CAT Online Applications, VisionLink, to analyze actionable data, such as Diagnostic Codes, and Schedule Oil Samples (SOS) to minimize machine downtime


* Manage Remote Troubleshooting and Remote Flashing of necessary equipment error codes


* Diagnose and repair Fault Code induced components to maximize equipment life


* Assist Caterpillar Engineers in Field Follow projects to identify and correct manufacturing defects


* Using OEM schematics to diagnose and repair electrical components and subsequent wiring


* Troubleshoot errors within CAT Payload systems for quarry and mining applications


* Update, Troubleshoot, and Repair critical CAT and Non-CAT Grade Control systems


* Pull Product Status Reports and Configuration Files on necessary assets


* Update & Flash software in all machine ECMs (Electronic Control Modules)


* Diagnose and repair fault code producing Aftertreatment, Emission, and DEF (Diesel Exhaust Fluid) components


* Follow all Caterpillar and dealership repair guidelines


* Perform other duties as necessary and assigned by the manager or supervisor

MINIMUM REQUIREMENTS:

Education:

Must have a high school education or GED.

Work Experience:

Six years of experience with at least four years of experience on Cat equipment or other similar equipment; Must be proficient in at least four mechanical systems (i.e., transmissions, engines, hydraulics, etc.) for numerous model lines.

Physical:

Must be able to stoop daily and repeatedly kneel, bend and climb besides, onto and underneath various equipment to perform diagnosis and repairs.

Must be able to effectively see to perform repairs, research technical manuals, and develop written repair work order reports.

Must be able to routinely and physically lift/position various parts to perform repairs/service.

Must be able to work in adverse weather.

Other:

Must be able to effectively document repair activities on customer work orders.

Must have cognitive reasoning and problem-solving skills to apply knowledge, written information, and verbal instructions in repairing/servicing unusual and/or unknown technical equipment operational problems.

Should have basic proficiency using P.C.

base equipment and parts information; ...