Client Services Manager

Client Services Manager 

Huddersfield, Clare House

Permanent, full time (37.5 hpw)

Salary £27,338 pa and great benefits including Health Cash Plan plus on-call shift payment of £14.30 per session  

Home, a place where you belong  

Want to lead a team that really cares and empowers customers to live their best life? Join us as our Client Services Manager and lead our team to deliver person centred housing related support and make it a Great Place to Work for our colleagues!  You’ll manage our services which house customers experiencing homelessness, past trauma and maybe substance misuse.

This is your chance to unleash the potential in our colleagues, delivering excellent outcomes for our customers!  

Typical day as a Client Service Manager  


* Leading our team of support workers and coordinators, you’ll help us deliver our person centred, efficient, quality housing support services to our customers aligned to our contracts 


* You’ll coach your team and manage individual and team performance  


* You’ll be a Safeguarding lead for the team, and oversee the health and safety checks and risk assessments are completed and recorded


* You’ll promote the service, ensuring that it’s visible and accessible to referring agencies and self-referring customers and promote our brand in the community


* You’ll ensure the quality of the service evidenced by KPIs and customer satisfaction surveys, and empowering customers and colleagues alike   

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK! 

You have  


* Great people skills, ability to communicate and understand where people are in their life


* The confidence to challenge behaviours that are not aligned to our values, and the ability to advocate for your customers  


* Ideally, you’ll have experience of leading a team, and have the knack for empowering and developing others


* Experience of delivering support in a housing or care environment  

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under regular review. 

Our team   

Looking for a job where you really belong? Where you can be, well you!  Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers.

You’ll join our team, who come from different walks of life and are here to support you as you make yourself at Home!   

Job details  


* Flexible working hours (or we’re open to agreeing a work pattern with you) 


* Manage own diary  


* Able to use technology


* You’ll need an Enhanced DBS check done and we pay for that.

  

A place where you belong 

Great things happen when we can be ourselves at work.

We want all our colleagues to be who they trul...