Customer Experience Specialist

Customer Experience Specialist - Pittsfield, MA

Intertek, a leading provider of quality and safety solutions to many of the world's top-recognized brands and companies, is actively seeking a Customer Experience Specialist to join our Plastics Testing Lab at Pittsfield, MA.

By joining Intertek, your contributions will be valued as we continue to help the world Build Back Ever Better.

Intertek's Transportation Technologies team offers Total Quality Assurance expertise, delivered consistently with precision, pace and passion, enables our customers to power ahead safely.

Our automotive, battery and energy storage, and related transportation industry testing and certification expertise is recognized by leading manufacturers worldwide for evaluating how their products and services meet and exceed quality, safety, sustainability and performance standards.

What are we looking for?

This position is responsible for providing sales support to a specific operating unit or set of operating units.

Salary & Benefits Information

The base wage or salary range for this position is $22.00 to $27.00 per hour.

Individual compensation packages are based on a variety of factors unique to each candidate including skill set, experience, qualifications, and other job-related reasons.

In addition to competitive compensation packages, when working with Intertek you can expect benefits including medical, dental, vision, life, disability, 401(k) with company match, generous vacation / sick time (PTO), tuition reimbursement and more.

What you'll do:


* Respond to all in-bound quote requests.

Log information into CRM as required.


* Communicate with clients to ensure requests are understood and responded to in a timely manner.


* Generate pricing for quote requests utilizing provided pricing tools and/or deliver quotes to customers.


* Develop standard pricing tables and/or proposal templates.


* Follow-up on outstanding quotes as needed.


* Follow-up on aged accounts regarding potential business as needed.


* Perform research regarding quote loss, report data to leadership and track and make notes accordingly.


* Assist leadership with assembling reports/presentations.


* May be assigned to manage designated accounts.


* Perform other duties as assigned.

This position outline is a general guideline and does not represent all encompassing details.

The position assumes that the incumbent has both the mental and physical requirements to carry out the above-defined duties.

Minimum Requirements & Qualifications:


* HS Diploma or GED required.


* 1+ years of customer service or sales experience.


* Ability to effectively articulate capabilities in a variety of formats to a variety of audiences.


* Must have superior interpersonal skills.


* Model Intertek's 10X Energies at all times within the work place, practicing business the right way


* Be aware of, and adhere to, safety practices and policies to ensur...