Senior Client Services Manager

Senior Client Service Manager  

Basingstoke, Mary Rose Court 

Permanent, Full time (37.5 hpw)

Salary circa £35,000 and great benefits including Health Cash Plan, plus on-call shift payment of £14.30 per session

Home, a place where you belong 

Want to lead a team that really cares and empowers customers to live their best life? As our Senior Client Services Manager, you’ll lead our Basingstoke Social Inclusion team to deliver person centred housing related support and make it a Great Place to Work for our colleagues! 

You’ll manage our services which house customers experiencing homelessness and other support needs in Mary Rose Court, hostel accommodation and also in other shared and self-contained housing in the local community of Basingstoke.  You will also have skills to build and maintain positive relationships with local commissioners and stakeholders.

This is your chance to unleash the potential in our colleagues, delivering excellent outcomes for our customers!

Typical day as a Senior Client Service Manager 


* Leading a motivated team to deliver efficient, high-quality, person-centred services in line with our contracts, evidenced by our customer satisfaction surveys and KPIs.


* Be the Safeguarding Lead for the service


* Ensure Health and Safety checks and risk assessments are completed and recorded accurately


* Managing tenancy issues.


* Managing the contracts, budgets and KPIs, and liaising with stakeholders and commissioners


* Manage individual and team performance using coaching skills and assessing colleague competencies and objectives to ensure customers live in a safe, supportive, person-centred service 

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK! 

You have  


* The people skills to take others with you, to help others grow as well as the confidence to challenge behaviours misaligned to our values


* The understanding of where our customers are in their life and have the passion to advocate for them. 


* Experience of delivering support or housing management. 


* Experience of people management  


* To get from A to B, you’ll need a vehicle insured for business purposes.

The great news is that we’ll pay your mileage!   

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under regular review.

Our team  

You’ll join Charlotte and our Basingstoke team, we’re super passionate about what we do! We’re really proud of the support we give to our customers in their housing.  We do well working in partnership to ensure people move on to be independent in their own homes. We’re a supportive bunch and like to make sure we're enjoying our work and being part of a great team.  

Job details  


* Wo...