Store Manager - Airport

OVERALL MISSION:

The Store Manager is in charge of all the aspects of the boutique including:


* Managing the store, the Hermès way and being the Ambassador of Hermès towards the clients


* Ensuring the best possible working atmosphere to procure a motivating work environment and develop people


* Maintains store performance through coaching and accountability by planning, monitoring, and observing individual and team performance.


* Being responsible for reaching store objectives in terms of budget (turnover, sales mix, etc.) and service.

MAIN DUTIES

Performance & Operations management


* Budget Control
+ Plan sales in your boutique and ensure the sales achievement.
+ Control expenses within budget


* Monitor store performance (sales, stock level), by conducting regular analysis based on the data and dashboards available to define and implement action plans with Direct Manager (e.g.

specific incentives, clientelling actions)


* Manage store buying's
+ Implement a proper buying strategy, based on the specificity of your boutique (demand, inventory and sales objectives)
+ Identify client needs and adjust buys accordingly
+ Attend the buying session and select the collection for the store


* Monitor stocks on a regular basis (reorders and transfers) and in collaboration with merchandising team to facilitate stock transfers to ensure a financially healthy stock level


* Ensure that back office is efficiently operated
+ Ensure stocks are well organized, avoid discrepancy or shortage through arrangement of regular stock taking
+ Ensure process are well executed (deliveries, ticketing, transfers, etc.)
+ Coordinate stockist daily operations (deliveries, spot check and biannual counts, transfers)


* Ensure that all company's procedures and systems are clearly understood, followed, and run smoothly
+ Become familiar and comply with the internal control policies,
+ Follow up compliance with company's procedures, make sure your team fully understand and follow compliance procedure as well.


* Ensure proper maintenance and renovation works, in line with the agreed budget, keep store presentable at all times.


* Follow up administrative process (e.g.

till checks, orders)


* Coordinate the roll-out of central projects / tools in the store (e.g.

digital projects notably H-pad)

Team management


* Manage his/her team:
+ Set objectives, provides clear expectations with team giving timely feedback, evaluating performance, and seeking continuous improvement
+ Observe teams on the floor and provide ongoing feedback
+ Organize work within the team, delegate tasks as needed
+ Communicate key information to teams, notably during daily briefings


* Create a sense of team spirit, discipline, and mutual respect, as well as dedication and loyalty to the company
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