Audit Clinical Support Lead

Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.

Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.

From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

The Audit Clinical Support Lead is a central role reporting into Head of Quality.

The primary focus of this role will be to drive quality improvement and innovation.

This will involve inducting, training and supporting auditors.

The Audit Clinical Support Lead is expected to be an advocate of quality, coaching, mentoring, change management.

In this role, you will be responsible for analysing themes and trends from audit outcomes, reviewing cases received from Independent Audit, and liaising with internal teams and key stakeholders to drive continuous improvement.

You will play a critical role in supporting auditors, providing guidance, and ensuring that audit findings are effectively communicated and acted upon.

The ideal candidate will be a Clinical Support Lead (CSL) with PA3/4 audit approval as a minimum (PA3 audit approval is desirable).

Strong analytical skills, attention to detail, and the ability to collaborate effectively across teams are essential for success in this role.



* Leads by example and evidence of implementing change successfully


* Promotes a culture of positivity and trust; upholding professional values


* Able to plan assessment of projects and lead on evaluation


* Own Quality of recognised standard in all Approved work


* Ability and willingness to travel dependent upon local and national business needs; adopting a flexible working approach


* Highly organised with an ability to prioritise and manage workloads


* Enjoy helping others and building relationships, being co-operative and patient, fostering a culture of customer and client focus


* Able to communicate effectively verbally and in writing, adapt communication to audience needs, and able to interact constructively with a range of audiences


* Creating and executing plans to drive quality performance improvements


* Energetic and confident in expressing themselves with experience in building strong working relationships, influencing and empowering others to make pro-active decisions



* Acted as a registered healthcare practitioner [nurse, physician, paramedic, physiotherapist, occupational therapist] in a CHDA assessment centre or equivalent


* Experience in reflective practice


* Evidence of promoting change and improving quality outcomes in current/previous role


* Experience of dealing with difficult situations and delivering difficult messages


* Qualified to perform PIP audits and case reviews and able to provide direction on how to complete reports t...