Customer Service Representative (Onsite in Elizabeth, NJ)

Description & Requirements

Maximus is currently hiring for full-time onsite customer service representative who will assist in processing consumer applications at our client's office in Elizabeth, NJ.

Pay Range: $19.50-$23.00 per hour

Schedule: Monday-Friday, 8:00am-5:00pm

Location: Elizabeth, NJ (onsite position)



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*Please be advised time in position is waived for this opening

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Why Join Maximus?

- Competitive Compensation: Quarterly bonuses based on performance included
- Paid Time Off Package: Enjoy PTO, Holidays, and Sick Leave
- Comprehensive Insurance Coverage: Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.

Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- Future Planning: Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- Holistic Wellness Support: Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- Recognition Platform: Acknowledge and appreciate outstanding employee contributions.
- Tuition Reimbursement: Invest in your ongoing education and development.
- Employee Perks and Discounts: Additional benefits and discounts exclusively for employees.
- Maximus Wellness Program and Resources: Access a range of wellness programs and resources tailored to your needs.
- Professional Development Opportunities: Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

- Ensure timely determination of daily assignments of elevated cases.

- Report outcomes on an ongoing basis.

- Educate clients via phone and email to support initiatives.

- Record all follow-up as necessary.

- Retrieve transactions from other business units requiring extensive analysis and complete task as prescribed.
- Act as a subject matter expert and remain up-to-date on relevant policies and procedures.
- Perform special reviews and in-process quality reviews as needed.
- Work closely with other business units to understand the business requirements and issues.
- Identify and resolve both systematic and manual errors.
- Perform case processing.
- Research case history to determine if appropriate actions were taken.
- Process notices.
- Review and provide feedback to documentation/processes from different business units.
- Track and document all research requests and inquiries.
- Work closely with management in resolving difficult and complex tasks.
- Meet individual and group performance expectations and standards.
- Meet key performance metrics.
- Responsible for adhering to established safety standards.
- Must be able to remain in a stationary position for an extended period of time.
- Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds.
- Work is constantly performed in an office environment.
- Performs other duties as assigned by management.

Minimum Requirements

- High school diploma or GE...