Coordinator, Patient Access

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community.

From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.

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Time Type:
Full time

Department:
Registration

All Locations:
10 Gove Street – Taylor Building

Position Summary:

As a customer service expert, you are a liaison for all patients seeking services at NeighborHealth.

As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience.

The Patient Access Coordinator will be expected to book, cancel, reschedule, and check out appointments and answer phones according to the Registration department guidelines.

Duties and Responsibilities:



* Acts as a mentor to new and existing registration staff. 


* Works with supervisor to orient and train new staff to department policies, procedures and workflow.


* Schedules appointments for all patients as requested by the patient or provider.


* Sets up the recalls for returning patients as instructed by the provider


* Answers the telephone in a polite and courteous manner.

Identifies the department and introduces self.


* Works closely and professionally with the clinical team to assist patients who walk-in with symptoms.

Obtains all relevant information to properly forward to the clinical team


* Manages all incoming and outgoing in basket messages


* Creates Telephone encounters for patients with non-urgent concerns in need of a call from someone in the clinical team


* Scrubs schedule for all outstanding arrived appointments and complete them through the checkout process.


* Utilizes Dental/Optical software according to the department


* Verify insurance in advance and same day.

Skills/Abilities


* Demonstrate excellent communication skills and ability to interact professionally with individuals at all levels.


* Proficiency with technology using Windows, Epic, Workday, RTE, MassHealth portal


* Demonstrate flexibility while being able to multi task and in a fast-paced environment.

Experience


* At least two years of experience working in health care and/o...