Support Technician

Apollo MedFlight is looking for a motivated candidate to join our Information Technology team.

The Ideal candidate will provide tier 1 technical support.

Responsible for answering IT requests via service desk phone, email, instant message and explaining solutions in technical and non-technical terms.

 

Duties & Responsibilities:


* Install, maintain, troubleshoot, and repair hardware and software associated with desktops, laptops, printers, VoIP desk phone and mobile devices.


* Ensure successful daily user operations by responding to incidents, troubleshooting desktop issues, performing diagnostic testing, and resolving desktop inquiries


* Escalates unresolved problems to IT specialist’s and IT management.


* Administers Active Directory and Exchange (email) accounts.


* Provides end user support for all PC- based applications.


* Accurately document support issues, activities and/or resolutions and communicate user feedback to managers and IT team members.


* Monitor system changes, understand impact to end users and perform hardware and/or software installations and updates to desktop and/or laptop computers


* Excellent verbal and written communication with a professional demeanor and polished phone skills.


* Possesses strong interpersonal skills and the ability to work well with others to calmly handle critical situations with confidence.


* Participate in after-hours support scheduling.