Bilingual Customer Retention Representative - Onsite or Remote

Location: Sioux Falls, SD 
Shift: Various shift options available
Job Status: Full-Time and Part-Time
Pay: $17.00-$18.90/hour starting, additional monthly incentives available
Company: PREMIER Bankcard

Bilingual skills are compensated in the form of a 10% differential (English/Spanish).

This job is offered on-site and remote.

Remote employees must live within 50 miles of a PREMIER location or plan on relocating.

Shift Options
PREMIER Hours of Operation: Monday-Friday 7:00am-9:00pm and Saturday 8:00am-4:30pm


* 8-hour evening shifts.


* Option 1: M-F, 12:30-9 PM and e/o Saturday from 8 AM-4:30 PM


* Option 2: M-F, 2-9 PM and e/o Saturday from 8 AM-4:30 PM


* Part-Time 20-35 hours, you set your minimum/maximum hours!


* Flexible scheduling opportunity for top performers

About the Role


* Responds to telephone inquiries regarding various call types including, account closures, account re-opening and activation.


* Utilizes the outbound dialer on various call types.


* Utilize various retention techniques to maintain our account base.


* Maintains accurate account records.


* Reports unusual account/application activity to management


* Maintains department standards as approved.

Training


* Extensive paid training program, up to 3 weeks in length.


* Ongoing training opportunities for continuous improvement!

Pay
Base wage starting at $17-$18.90/hr.

with opportunities to increase take home pay.


* Top performers can earn monthly incentives based on performance.


* Contest money available through daily, weekly, and monthly Level Up competitions. 


* Career path from Associate I to Associate IV – each step earning an increase in pay!


* Earn up to an additional $3.78/hr.

when working non-traditional hours.


* Shift differential up to 20%


* Bilingual skills will be compensated in the form of a 10% differential.

Competitive Benefits Package


* Full medical benefits when working 20+ hours per week


* Traditional and High Deductible health plan options available


* FREE dental and vision coverage


* Generous Paid Time Off plans


* 401(k) – dollar-for-dollar match up to 5% of total compensation


* Special discounts and offers for events at the Denny Sanford PREMIER Center


* PREMIER Wellness Program


* Paid Community Volunteer Hours – PREMIER averages 30,000 hours per year


* Fun Employee Parties

Our Culture


* Emphasis on personal success, respect, health, wellness, fun and giving back


* Employees are rewarded, valued, and celebrated for hard work


* Various Career advancement opportunities and growth


* Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more

See job description