Specialty Pharmacy Sales Support Representative, CuraScript SD

Job Summary

Serve as primary lead for internal/external customers for all Specialty Pharmacy/AIC partnerships.

Responsible for leading relationship and retention focus for existing strategic group portfolio.

Works with Specialty Pharmacy/AIC/HS Representatives to gains sales insight and helps to drive organic sales growth and targeted goals.

Project lead for efficient resolution of customer issues, on-boarding, EComm troubleshooting, account ordering, return goods, credit & rebills and contract & price loads.

Ability to organize and lead individuals to collaborative solutions effectively communicating via phone and email with group administrators, CSD departments, buyers, and executives, as needed.

Responsible for managing multiple group mailboxes, including creating and ensuring processes are maintained for superior customer service achievement.

Assist and collaborate implementation meetings providing guidance and resolution for customer pain points across various departments.

Assist and evaluate internal/external customer reporting for optimal strategic partnership growth and compliance.

Engage as a primary SME with product and contract loads for Specialty Pharmacy/AIC/HS partnerships to ensure seamless and accurate transactions are achieved, including sales orders and target attainment.

Essential Functions

Assist customer with Windows based applications on-boarding, account management and issue resolution as Primary support.

Assist with internal & external customer communications via phone, email for efficient resolution.

Function as Specialty Pharmacy/AIC groups SME for existing and potential new business growth.

Assist other departments as primary contact for all Specialty Pharmacy/AIC group partnerships.

Process management and engagement for customer retention.

Communication outreach for existing partnerships optimization.

Ability to multi-task and troubleshoot ongoing requests managing multiple key partnerships Sales auditing/Excel Highly developed speaking and writing skills Customer conflict resolution

Qualifications

High school diploma, bachelors preferred
3 to 5 years customer service experience supporting inside or outside sales
Advanced Microsoft Suite knowledge (Excel, Outlook, Word, One Note), SharePoint, SAP, Business Objects, SalesForce, EComm platform support
Excellent phone and written presentation and communication skills required
Demonstrated ability to problem solve individually and as a team setting

Ability to work a flexible schedule 8:00AM - 5:00PM or 10:00AM to 7:00PM
Required three days in corporate office, Tuesdays and Wednesdays required, third day of choice

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutio...