Unit Coordinator- PICU (Part Time, Day shift)

Job Summary

Welcomes patients and families and performs general computer, receptionist, and clerical duties in a Nursing unit.

Provides excellent customer service, supports the nursing leaders and staff.

 Assist patients and families.

Works under the supervision of the RN Charge Nurse/Clinical Coordinator.

Supports and upholds the Patients' Bill of rights.
 

Job Specific Duties


* Promptly answers patient calls, transfers calls, and obtains information to effectively resolve an issue or request. 


* Greets and welcomes patients, families, parents, and visitors to the nursing unit.

Provides administrative support and assists the medical and clinical teams with requests and tasks.  


* Makes sure every guest experience is positive and lasting.

Provides the guest with a “Welcome Packet” and assists the clinical team to support the guests to become oriented to their patient care area and their room. 


* Identifies and assesses guests’ needs when appropriate.  


* Maintains the nursing station organized. 


* Maintains an appropriate inventory and orders supplies when needed. 


* Maintains non-electronic patient medical records for code blue and trauma documentation.  


* Scans consents and calls all consults.  


* Requests and follows up on servicing of non-functioning equipment. 


* Responsible for ensuring all mobile computers are charged and functioning every night. 


* Maintains accuracy of patient placement and nursing assignments in electronic applications and unit spreadsheets. 

Minimum Job Requirements


* 1-3 years of clerical or customer service experience

Knowledge, Skills, and Abilities


* High school education or equivalent preferred.


* Fluent in Spanish preferred.


* Graduate of a Unit Secretarial course or medical terminology course preferred.


* Previous experience as a Secretary or Administrative Assistant preferred.


* Previous healthcare experience preferred.


* Ability to manage multiple priorities.


* Strong time management skills.


* Effective verbal and written communication.


* Strong customer service skills.


* Computer literate and knowledge of printers.


* Strong problem solving, critical thinking, and conflict resolution skills.


* Ability to learn appropriate software applications.


* Works effectively in a collaborative environment.