Patient Services Representative I - Bilingual - Remote - Nationwide

Remote, Nationwide - Seeking Patient Services Representative I - Bilingual

Everybody Has A Role To Play In Transforming Healthcare

At Vituity you are part of a larger team that is driven by our purpose to improve lives.

We are dedicated to transforming healthcare through our culture by working together to tackle healthcare's most pressing challenges from the inside.

Join the Vituity Team.

At Vituity we've cultivated an environment where passion thrives, and success comes through shared purpose.

We were founded in a culture that values team accomplishments more than individual achievements, an approach we call "culture of brilliance." Together, we leverage our strengths and experiences to make a positive impact in our local communities.

We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done.

Vituity Locations: Vituity has opportunities at 475 sites across the country, serving 9 million patients a year.

With Vituity, if you ever need to move, you can take your job with you.

The Opportunity


* Receives patient/client calls and resolves them in a professional manner leaving the caller with a positive impression of RCM Vituity.


* Reviews accounts to determine and take appropriate action, i.e., obtain insurance information, offer appropriate financial assistance, process credit card payment, refer account to a collection agency or refer to the appropriate billing team for further research.


* Update patient account and notes appropriately based upon action/request.


* Performs pre-verifications to determine where eligibility and when to send claims by running on-line eligibility.


* Identify and communicate Patient Services issues.


* Handles incoming and outgoing calls.


* Performs other duties as assigned by management.

Required Experience and Competencies


* Must be able to type a minimum speed of 40 words per minute or 7,000 data entry key strokes per hour.


* Must have a high school diploma or equivalent.


* Experience in a health care setting or insurance related field providing patient registration and/or insurance authorization as typically obtained in approximately two (2) years is required.


* Related experience in a medical setting preferred.


* Previous call center experience is highly desirable.


* Customer service experience is preferable.


* Fluent in Spanish language, both oral and written is a plus.


* Strong customer service experience preferred.


* Working knowledge of medical terminology preferred.


* Experience with Microsoft Office and Windows software preferred.


* Strong written and verbal communications skills required.


* Knowledge of medical group practice management systems and PC skills.


* Knowledge and understanding of insurance and managed care requirements.


* Understanding of health insu...