Sr. Account Manager

Senior Account Manager is responsible for a Sales Territory including both national and possibly some multi-national accounts that use our facilities globally but are headquartered in the U.S.

The individual's "book of business" provides Sterigenics approximately ~$12M-~$20M annually in sales.

This position is the primary customer contact for all aspects of the customer relationship including but not limited to: global contracts, global pricing, margin improvement, consulting services, quality issues, operational problems, validations, QBR's and capacity planning.

This individual will also be responsible for acquiring incremental new sales.

Duties and Responsibilities


* Maintain and grow the assigned territory and improve our pricing margins with the existing business.

Analyze pricing models and work with senior sales management to ensure Sterigenics is receiving a fair and reasonable margin.


* Work with operations to ensure services are delivered as contracted.


* Re-contract the base business as required.

Expand services and add customer acquisitions for the base.


* Seek and obtain new sales within the base business and with other customers that may be assigned or developed by the successful candidate.


* Develop extensive relationships at multiple levels and functions with the accounts assigned.


* Assume the leadership role as the central point of contact at Sterigenics for each customer.


* Facilitate and lead all Sterigenics' functions to service the customer and resolve any issues.


* Communicate the vision of the company with the customer.

Generate both short- and long-term strategies for each customer to expand our business and influence.


* Work with Operations and Quality to provide a professional QBR (Quarterly Business Review) with top customers to review Sterigenics performance, customer performance, and address areas for improvement as needed and or requested.


* Work with Operations, Quality, Finance, and Customer Service to service the customer and assure beneficial outcomes for Sterigenics and the customer.


* Assist the continuous improvement in all areas of Sterigenics with quality, productivity and operational efficiency, and cost control/reduction.


* Provide annual forecasts by customer and by facilities for revenue and capacity support.


* Report issues and concerns that impact our ability to service our customers.

Reports should be comprehensive and timely.


* Routinely work within CRM to ensure accuracy of data in information to management.

Education Required


* Undergraduate degree within a Business or Science-related field.

Advanced degree preferred.

Experience and Skill Required


* Minimum of seven (7) to ten (10) years of progressively increasing experience in Sales preferably in a healthcare or medical services/products industry.


* Demonstrated management of larger multi-national customers preferred.


* Sterilization experience preferr...