Desktop Support Intern (Onsite Eagan, MN)

Description & Requirements

Each year, the Maximus US Services division touches the lives of people through the programs we support - in areas such as healthcare; aging and disability services; behavioral health; children, youth, and families; and economic security.

As a leading provider of operational management and technology solutions to state and local governments, Maximus helps deliver public services more efficiently while optimizing the use of tax dollars.

BENEFITS / COMPENSATION:

Hourly pay range is competitive and commensurate with education and experience.

Interns are eligible for benefits.

All computer equipment and access to digital systems will be provided to the hired candidate.

Students may also complete the internship for academic credit, subject to the qualifications of their academic program.

PROGRAM DETAILS:

This position requires a commitment of 40 full-time hours per week, with availability during usual business hours (8AM-6PM ET), for the duration of a 10-week summer program: starting Tuesday, May 27th and ending Friday, August 8th, 2025

Essential Duties and Responsibilities:

- Promote a high level of customer satisfaction through proper telephone, email and chat techniques and respond with the appropriate amount of urgency to user.

- Provide support for Windows 10 and troubleshooting issues including running in-depth diagnostics.

- Perform PC builds including the use of image deployment software to perform imaging tasks.

- Document, track and monitor problems within the ticketing system to ensure timely resolution.

- Identify, research and resolves technical problems.

- Provide hardware support of PCs and Laptops, such as installing replacement hardware or upgrading hardware.

- Install, configure, maintain, and support computers, printers, fax machines, scanners, and other peripherals and related hardware, as well as remote access devices.

- Support Software/Hardware on equipment such as, Scanners, Copiers, Printers, Monitors and other peripherals.

- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for PC build requests.

Minimum Requirements

- High school diploma and enrollment in IT program/progress towards IT Associate's Degree.

- 1-2 years of completed undergraduate coursework preferred.

- Basic knowledge of Microsoft Windows 10 or above.

- Basic knowledge of Microsoft 365.

- Basic to Moderate trouble shooting skills.

- Basic understanding of Networked printers, Scanners, Multifunction devices.

- Moderate to Advanced customer service skills.

- Strong verbal and writing skills.



* Currently enrolled at a 4 year college or university


* Currently Pursuing a Major in Information Technology


* This is a ONSITE internship located in Eagan, MN

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a re...