Patient Navigator, Behavioral Health

Description

At Signature Health, our purpose is to provide integrated healthcare for our community specializing in patients with mental illness and/or addiction because we want people to realize their highest potential.

If you align with our core values, putting people first, striving for excellence in the work you do each day and have a can-do mindset, then Signature Health is the best place for the next step in your rewarding career.

As a full-time employee, you will have access to the following employer/employee paid benefits:


* Medical, Dental, Vision, 401k match, HealthJoy - a no cost medical and mental health online resource available Day 1, and much more


* Robust earned paid time off program (PTO)


* Federal Loan Forgiveness Program (available on eligible roles)


* Tuition & Professional Development Assistance

SCOPE OF ROLE

Reporting to the Director, Patient Services the Patient Navigator, Behavioral Health is responsible for providing an exceptional experience for incoming or returning Signature Health patients.

The Patient Navigator, Behavioral Health is responsible for ensuring that all new patient touch points, including the referral life cycle and patient outreach are timely and result in a positive patient experience.

This will involve collaboration with the Diagnostic Assessment counselors.

The Patient Navigator, Behavioral Health will also work closely with the Psychiatric Access Team to ensure acute patients receive timely psychiatric evaluation appointments.

The Patient Navigator, Behavioral Health will be an integral part of the follow up and outreach to this high risk population and will coordinate with the Intake RN and Nurse Practitioner.

The Patient Navigator, Behavioral Health role is expected to positively impact the new patient attrition rate, increasing retention through strong engagement efforts during the early phase of treatment while ongoing provider relationships are being developed.

HOW YOU'LL SUCCEED


* Establish relationships with new patients, either in person by phone, at the time of or shortly after the initial appointment to ensure engagement and clinical care needs are met.


* Reach out to new or returning patients following initial appointment to follow up on satisfaction, answer any questions, and assist with resolving any barriers to care, i.e.

financial, transportation, etc.


* Demonstrate exceptional customer service skills while listening to patient preference and needs, with focus on resolving patient dissatisfaction, and increasing patient retention and reengagement for returning patients.


* Provide orientation to the breadth of services offered at Signature Health, including Primary Care, Behavioral Health, and specialty services such as Infectious Disease, Wellness, etc.,


* Facilitate additional referrals as appropriate based on patient expressed needs and preferences.


* Oversee tracking of new patients utilizing existing data/reports; providing...