Customer Service Representative (Dispatcher)

Customer Service Representative (Dispatcher) - What Will You Do?


* Receives incoming calls and effectively addresses the call accordingly.


* Provides verbal pricing and availability information.


* Works closely with area Sales Representative to provide high quality customer service and accurate pricing. 


* Converts customer request or quote into sales order.


* Assign trucks to specific orders based on delivery needs and product type.


* Maintain close communications with drivers to provide them with necessary instructions, updates, and support throughout their deliveries.


* Act as liaison between drivers, quarries/plants, jobs, and customers.

This includes addressing inquiries, providing updates, and resolving delivery-related concerns.


* Ensure that all trucking operations comply with relevant transportation laws, safety regulations, and company policies.


* Handle unexpected challenges such as traffic delays, mechanical issues, or adverse weather conditions by making quick decisions and implementing appropriate solutions.


* Cross-train in other functions within the Customer Service & Transportation Team and provides backup to other team members as required.

Cross-training responsibilities include training new coworkers.


* Research existing quotes and orders and assigns new request to proper quote or sales order when applicable. 


* Perform other duties as assigned.

Requirements - Who Are We Looking For?


* Proven experience in transportation, customer service, and dispatching experience preferred.


* Knowledge of aggregate products, specifications, and delivery schedules preferred.


* Understanding of transportation laws and D.O.T.

regulations, including hours of service and weight restrictions on state and federal highways preferred.  


* Ability to read road maps, identify trucking routes, and working knowledge of assigned geographical service areas.


* Knowledge of trucks accessories and usages, and applications for each preferred.


* Proven ability to make quick decisions and problem-solve based on factual information. 


* Working aptitude of Microsoft Office Suite, Apex, Five Cubits and Command Track preferred.


* Basic knowledge of product offering purpose, and properties.


* Ability to work in a fast-paced and periodically stressful environment with time-sensitive deadlines.

This requires flexibility and the ability to handle multiple tasks simultaneously.


* Must possess strong attention to detail, good organizational skills with the ability to ensure accurate work.


* Ability to work independently but as part of a team concept.


* Excellent communication and interpersonal skills.
 


* High School Diploma or GED required.

Why Apply?


* Competitive Benefit Package - Medical, Vision, Dental, 401k, Vacation, Life Insurance, etc.


* Winters Off (Certain Positions) – Due to the seasonality of our work, s...