Admissions Specialist

Position Summary: 

The Admissions Specialist at Penn Foster Group plays a pivotal role in guiding prospective students toward achieving their educational and career goals through conversational sales.

You will engage with prospective students over the phone; listening to their aspirations, identifying the educational programs that align with their goals, and inspiring them to take the first step toward their future.

Your approach will be rooted in exceptional service, enthusiasm, and a deep commitment to exceeding expectations in this sales role.

As an Admissions Specialist, you will collaborate with a supportive team while also having the autonomy to provide personalized support that ensures each student’s success.  

This is a fully remote position that requires a strong and reliable internet connection (hotspot, DSL and/or satellite internet will not meet this requirement), a designated distraction-free work area, top-level productivity, and schedule compliance throughout every shift. 

Essential Job Functions: 


* Live Our Core Values: Embody and promote the Penn Foster Group Core Values in all interactions, ensuring every prospective student feels valued and respected. 


* Supportive Enrollment: Use compassionate, hospitality-driven techniques to guide prospective students toward enrollment, serving as the welcoming and supportive first point of contact. 


* Build Relationships: Develop meaningful connections with prospective students, laying the groundwork for a successful and collaborative educational journey. 


* Inform and Empower: Provide accurate and need-specific information, empowering students to make informed decisions about their education. 


* Facilitate Success: Guide prospective students through conversational sales, assist with the enrollment process, ensuring that each new student starts their journey on a strong foundation. 


* Continuous Learning: Stay informed about Penn Foster Group’s programs and policies through departmental communications, ongoing training and development, ensuring you can offer the best guidance. 


* Human-Centered Communication: Handle all communications with a casually professional and empathetic approach, ensuring every interaction prioritizes the prospective student’s humanity. 


* Promote Engagement: Create awareness of the resources available to students, including Instructor support, Learner Success, and peer interactions. 


* Identify and Address Challenges: Recognize potential financial, academic, motivational, and technological challenges and provide empathetic, personalized solutions. 


* Proactive Outreach: Conduct follow-up calls and emails to answer questions, provide motivation, and encourage enrollment, supporting students every step of the way. 


* Seamless Transfers: Ensure timely and professional transfer of student calls to the appropriate departments, maintaining a smooth and efficient process. 
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