Animal Services Representative

The County of Riverside seeks candidates to fill multiple positions throughout Riverside County.

A list of eligible candidates will be established to fill current and future vacancies.

Competitive candidates will be invited to interview at a 1-day hiring event on Monday, April 28, 2025 (interview by invitation only).

Apply by Thursday, April 11, 2025 for priority consideration.

The Animal Services Representative (ASR) will work directly with rescue partners, facilitating the movement of animals within the shelter and/or coordinating transports to partners.

The selected candidates will be responsible for maintaining open communication with rescue partners.

The ASR will also lead the training and integration of the year-round volunteer program.

This position involves heavy in-person and over the phone customer interaction.

The ASR will perform a wide range of behavior and enrichment duties including evaluating the mental and physical needs of new rescue animals, observing animal behaviors, alerting veterinary team members to medical needs, organizing and monitoring playgroups, conducting adoption evaluations and/or consultations and processing euthanasia assessments.

Responsibilities will also include maintaining detailed notes, logs and inventories of animals utilizing Chameleon Software.

Competitive candidates will be those with professional experience providing customer service within a high-volume, high-pressure environment, and experience with conflict resolution (specifically with managing complaints and resolving disputes within an animal shelter, veterinary clinic, or an adoption center environment ).

The schedule for this position varies and requires availability on the weekends and holidays.

Meet the Team!

The Riverside County Department of Animal Services has a vision for promoting an environment of responsible pet ownership through progressive animal welfare initiatives, community outreach, and humane education in a culture of compassion, creativity, and integrity.

The Department of Animal Services believes the character of their organization is best reflected in the strong dedication of each one of their employees who strive to meet the highest standards of performance and compassion on behalf of the animals and people that they serve.

The Department of Animal Services operates four shelters located in Blythe, Jurupa Valley, San Jacinto and Thousand Palms.• Perform clerical work requiring specialized knowledge of Animal Services programs and services; prepare and process materials/forms which require a thorough familiarity with department policies, procedures, terminology and applicable laws.

• Provide excellent customer service to the public or interdepartmental representatives; answer questions regarding a variety of animal services programs or services including questions on adoptions, vaccination clinics, animal service fees, or licensing.

• Review a variety of reports, forms, transactions, and records for accura...