Community Program Specialist I

The County of Riverside's Housing and Workforce Solutions (HWS) Department is seeking to fill multiple Community Program Specialist I, positions for their Community Action Partnership (CAP) Division located in Riverside, CA.

Some positions may travel throughout the County of Riverside.

At this time the position will be filling two subdivision units that will consist of the following information below.

Qualified applicants may be considered for future vacancies throughout the department.

Position Summary 1 : We are seeking a highly organized and results-driven Customer Service Representative Support Coordinator with strong project management and case management experience to oversee customer service operations across multiple remote sites.

This role will involve coordinating processes, policies, and procedures for customer service teams, establishing effective communication channels between satellite locations and the main office, and fostering a data-driven culture.

The ideal candidate will excel in project management, ensuring that data is collected, reported, and acted upon in a structured manner, while troubleshooting and resolving operational issues to improve service delivery.

Under general supervision, this position will develop and implement plans to empower teams, improve efficiency, and enhance team performance.

Position Summary 2: The Customer Service Representative Support Coordinator will play a key role in managing and supporting remote customer service teams.

This position requires a generalist with a strong focus on project management, case management, and process improvement.

The successful candidate will be responsible for collecting and analyzing data, leading daily huddles, and ensuring teams follow through with tasks and actions.

With a focus on consistency, relationship-building, and communication, this role is critical in helping teams become more data-driven, remove barriers, and continuously improve customer service operations.

The role also involves developing and implementing public program and awareness plans to address community issues, while empowering individuals to improve their quality of life or become self-sufficient.

Travel to remote sites is required to support and mentor teams in adopting best practices.

A competitive candidate will have strong project management, troubleshooting, and leadership skills, with experience overseeing remote teams.

They should excel at data analysis, process improvement, and mentoring teams.

The role requires excellent communication, the ability to resolve operational issues, and a results-driven approach.

Bilingual candidates are encouraged to apply.
Meet the team:
The County of Riverside's Housing and Workforce Solutions (HWS) Department is a dedicated group that prioritizes delivering services to the County's most vulnerable populations.

Through helpful interventions that meet our county's housing and workforce related needs, HWS is promoting prosperous neighborhoods and ...