Director of Operations at InterContinental Fujairah Resort

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs.

Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

The InterContinental Fujairah Resort is situated on the shoreline of the exquisite Al Aqah Beach, beneath the spectacular backdrop of the Hajjar Mountains.

An exceptional destination where Arabian hospitality meets luxury.

With 190 rooms, indoor & outdoor event space, restaurants & bar.

With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star resort presence.

What's your passion? Whether you're into knitting, kite flying or karaoke, at IHG we're interested in YOU! We love people who apply the same amount of care and passion to their jobs as they do their hobbies - people who help us create great brands guests love.

And we're looking for more people like this to join our dynamic & committed team at the InterContinental Fujairah Resort.

Your Day to Day:

As Director of Operations, you’ll provide leadership direction to the hotel by maximising financial returns, driving development of people, creating and maintaining memorable guest experiences, executing on brand standards, and building awareness of hotel and brand in the local community. 

 Some of your main role responsibilities are:


* Help the General Manager in the development, implementation and monitoring of financial and operational plans for the hotel.

Provide regular direction and manage hotel operations for all departments. 


* Monitor and report variances against budget and control labour costs and other expenses. 


* Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty 


* Foster positive owner relationships if applicable and assist in providing ongoing information and status reports


* Direct everyday activities, plan and assign work ensuring you always have the right staffing numbers   


* Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance 


* Train colleagues to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently 


* Recommend or initiate any HR related actions where needed  


* Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management


* Drive a great working environment for teams to thrive – connect departments to create sense of one team 


* Oversee the day-to-day operations and assignments of the hotel staff; assist the General Manager in the development and communication of ...